FanStudio Support
Get help with DocSnap, Photo Space Saver, and other FanStudio apps. We try to keep things simple: no account systems, no tickets — just email and clear answers.
Contact us
The fastest way to reach us is by email: fanstuidos@gmail.com
When you write in, please include:
- Which app you’re using (e.g. DocSnap or Photo Space Saver)
- Your device model (e.g. iPhone 15) and iOS version
- Short description of what went wrong, and if possible a screenshot
Choose an app
DocSnap – FAQ
Does DocSnap upload my documents?
No. Scans, OCR, and summaries are processed on your device. We do not upload your documents to our servers.
Can I import existing PDFs or screenshots?
Yes. You can import from Photos or Files, then run OCR and summaries as if they were newly scanned documents.
Which document types work best?
DocSnap is tuned for everyday paperwork: receipts, invoices, contracts, medical notes, tickets, school documents, and work memos. Clear photos with good lighting will always give the best OCR and summary results.
How are categories like Finance or Legal assigned?
DocSnap suggests a category based on basic document signals. You can change the category any time, and your choice will be saved.
What if OCR or the summary looks wrong?
You can always rescan or edit the text manually. If something keeps breaking in the same way, feel free to email us a screenshot (with any private details covered) — it helps us improve the app.
Photo Space Saver – FAQ
Does Photo Space Saver delete my original photos?
When you choose to compress photos, the app creates smaller copies and can optionally delete the originals from your device. You will always see a clear confirmation before anything is removed.
Can I get my original photos back?
If you keep a backup in iCloud Photos, on your Mac, or another drive, you can restore the originals from there. The app itself does not keep a secret backup of deleted items.
How much space can I save?
It depends on your library. In many real cases, users free up several gigabytes by compressing older photos and screenshots they don’t need at full resolution anymore.
Does compression affect visible quality?
We aim for a good balance: you should notice the freed-up space more than any difference in everyday viewing. For important shots, you can always choose to keep the originals.
Other questions
Which platforms do you support?
FanStudio apps are currently built for iPhone and iPad. If you’re interested in a Mac version of a specific app, feel free to let us know.
How do you think about privacy?
Our products follow a simple rule: process as much as possible on-device and avoid collecting personal data. You can read more details in our Privacy Policy.
How can I suggest a feature?
We read every email. Just write to fanstuidos@gmail.com with a short description of what you’re trying to do and which app you’re using.